12 Steps to Working with Difficult People
Have you ever had a difficult client or a disgruntled employee? How about challenges with friends and family, or rage on the road? Are you ever at odds with yourself? Developed through tactics learned from business leaders and self-discovery, these twelve steps will be at your fingertips to de-escalate your "people" problems. Leave with a simple 12 - step process to de-escalate volatile people situations, build extraordinary customer service skills for themself and employees, assist in personal decision-making, improve communication and self-awareness skills, prevent loss of unsatisfied customers, and positively grow business and personal relationships.
This talk can be applied to a number of different everyday life scenarios from soothing savage situations with people who matter to helping make personal decisions.
Patricia Beres
Founder, CEO
Patti Beres, US Army veteran, wife, and mother of four turned entrepreneur after being challenged to create awareness for more sustainable environmental practices in the landscape industry. Patti re-purposed the skills she developed to lovingly organize her home and family to build a successful sustainable landscape business, serving over 1500 clients in southeastern WI. Navigating uphill has been a lifelong lesson for Patti, from growing up in foster care, joining the military, overcoming dyslexia, and as a distinguished female entrepreneur in a male-dominated industry. Her mission and mindset prove results time and again in her family life, people skills and business savvy.
