In mediation I am continuously balancing different personalities, conflicting needs and high emotions. There are 3 main things I do in the way I interact with clients that help me to quickly connect with them and earn their trust.
These three actions can also be used by you in your business for the same effect of connecting quickly and meaningfully with both existing and potential clients. The trust that results from this new way of communicating will lead to loyal, repeat customers or clients.
As a solopreneur or small business owner it is crucial that you earn the trust of your clients quickly and sincerely in order to grow and sustain your business.
So what are these three changes you can make today? Join me and find out!
Participants will be able to identify the assumptions they've been making about their clients and learn how to change that into curiosity.
Participants will know what an open questions are, how to use them and why they are important to creating and maintaining client loyalty.
Participants will be practice active listening skills as a way to quickly identify their client's needs and what is important to them.
Lori LOVES conflict. Not something you hear every day! But, when you do away with the drama and negativity surrounding conflict what you're left with is an opportunity to do things differently. And that's where Lori comes in!
Lori has many years of experience working with individuals, families, management teams and staff teams to shift the way they think about conflict and use it as an opportunity to grow, improve and collaborate. Lori will teach you how to make practical changes that will transform the way you communicate. As a result, conflict will decrease and relationships with friends, family, co-workers and clients will flourish.
Lori is a qualified Mediator and Conflict Resolution Consultant living in Victoria, BC.
|Start Date||03/10/2020 06:00 PM|
|End Date||03/10/2020 08:00 PM|
|Informal Networking||4:30 pm|
Uplands Golf Course
3300 Cadboro Bay Road