Customers are becoming more demanding, more educated and have more choices than ever before and every organization is looking for ways to find and keep their most profitable customers. Those who are winning the customer loyalty wars are discovering the keys to creating profitable, lifetime relationships with them. Creating a truly customer-focused organization no longer involves simply improving customer service levels. It now depends on everything from engaging and developing skilled leaders who embrace risk and thrive on change, to creating loyal relationships with employees and empowering them to do all they can for their customers.

Cindy brings her extensive experience with organizations as varied as Eli Lilly and The Mayo Clinic, The Aspen Ski Company and State Farm Insurance to help organizations of any size to find the quickest, most profitable path to true customer loyalty. Using examples and stories she explains how any company can begin to build profitability into their customer interactions today. Now is the time to try new and innovative ways to attract and keep profitable customers. It's the time to make great products even greater. It's the time to set clear and profitable priorities -- and execute on those priorities more effectively and efficiently than you've ever executed before.

You will discover:

• How to define satisfaction versus loyalty for your customers and why that difference is the key to success.


• The critical steps to defining your customers expectations and how to profitably meet those expectation... every time.


• This discussion will help you discover the secrets to creating true customer loyalty and differentiate yourself from your competition today!


About Cindy Solomon:

Cindy Solomon is one of the most sought after leadership and customer loyalty speakers in the country. Over the past two decades, she has helped literally thousands of individuals and hundreds of organizations like yours build bottom line results by creating profitable, long-term relationships with customers, leaders and employees alike.

Cindy's innovative speaking programs were born out of personal insights from her time as a senior leader in corporate America and the vast experience she has gathered as a renowned strategic consultant. The combination is a powerful mix of engaging examples and motivational advice that enables you to create more courageous leaders and extraordinary levels of service. Currently, Cindy is President of Solomon & Associates, Inc., an organization dedicated to creating high performance leaders, developing highly effective employees and building truly customer-focused organizational cultures. She is known for her witty, motivational and fully customized delivery, which allows your attendees to build their knowledge base, while building their enthusiasm for productive change, life-long learning and exceptional customer service.

Cindy's insights regarding leadership and customer service have been seen in publications around the country and most recently in Discover Your Inner Strength with Ken Blanchard & Stephen Covey, and soon to be published books, Creating a Culture of Courage (2010) and The Customer of the Future: The Art & Science of True Loyalty (2011). To learn more about Cindy and what her company can do for you, visit her at www.CindySolomon.com.